FAQ
How long does delivery take?
Every Blackwell table is built to order. Production takes approximately 30 days, followed by 6–8 weeks of sea freight transit to the US. Total estimated delivery is 10–12 weeks from your order date. You'll receive a tracking update as soon as your shipment departs the factory.
What if the table arrives damaged?
We photograph and video every table at the factory before shipment, and all tables are professionally crated for ocean freight. In the rare event of transit damage, contact us within 48 hours of delivery with photos. We will arrange replacement parts or a full replacement at no cost to you.
Do I need to be home for delivery?
Yes. Your table will be delivered by freight truck. You'll receive a call 48–72 hours before delivery to schedule a time window that works for you. Please ensure someone is available at the address on delivery day.
How many people do I need to help unload?
Please have 2 adults available on delivery day to help guide the crate off the truck. The driver will assist with the unloading process. The crate is heavy — a pool table with a slate bed weighs between 400 and 550 lbs depending on the size.
Do you deliver everywhere in the US?
Yes, we deliver to all 48 contiguous US states. For Alaska, Hawaii, or international destinations, please contact us before ordering for a custom shipping quote.
Is this a slate or MDF table?
All Blackwell tables feature a genuine 3-piece A-grade Jiujiang slate bed — the same type of slate used in professional tournament halls. We do not sell MDF bed tables. Slate is heavier, more durable, and provides a perfectly flat playing surface that won't warp over time.
What wood is the frame made of?
All Blackwell tables are built with a solid hardwood frame. Depending on the model, the visible finish is either white oak or walnut veneer. Each model page specifies the exact wood and finish.
What felt colors are available?
Each table comes standard in one of 5 colors: Black, Dark Gray, Royal Blue, Camel, or Green. We also offer 11 additional colors on request including Burgundy, Purple, Yellow, Orange, and more. Select your color at checkout or contact us to discuss custom options.
Can I customize my table?
Yes. Felt color and wood veneer finish can be customized on request. Contact us before placing your order to discuss your preferences. Custom orders follow the same 30-day production timeline.
What size table should I choose?
We offer 7 ft, 8 ft, and 9 ft tables. The 8 ft is the most popular choice for home use — it matches the standard size used in American pool halls and tournaments. The 7 ft is ideal for smaller rooms, while the 9 ft is the full regulation tournament size preferred by serious players. See the Specifications section on each product page for exact dimensions.
What room size do I need?
As a general rule, add at least 5 feet (60 inches) to each side of the table to allow comfortable cueing. For an 8 ft table (103 × 59 in), we recommend a minimum room size of approximately 19 × 14 ft. For a 9 ft table, plan for at least 20 × 15 ft.
How long does assembly take?
Most customers complete assembly in 2–4 hours with 2 people. The table ships fully crated with all hardware and an assembly guide included. No special tools are required beyond what's provided in the box.
Is assembly difficult? Do I need tools?
Assembly is straightforward and designed for home installation. All necessary hardware is included. You will need 2 people for lifting and positioning the slate pieces. The built-in slate leveling system allows you to fine-tune each piece independently for a perfectly flat surface.
Can I level the slate myself?
Yes. Each Blackwell table features a built-in 3-piece slate leveling system with accessible hex adjustment screws at each joint. You can level the table yourself using the included hex key. We recommend checking the level after delivery and adjusting as needed.
Can I return it if I change my mind?
Because every Blackwell table is custom-built to order, we are unable to accept returns for change of mind. If your table arrives damaged or with a manufacturing defect, we will replace the affected parts or the full table at no cost. We strongly encourage you to review all dimensions, specifications, and room requirements before ordering.
Do you offer financing?
Yes. We offer monthly financing through Shop Pay Installments, powered by Affirm. You can split your purchase into monthly payments directly at checkout. Rates and terms are shown at the time of purchase based on your profile.
How do I pay? Is it secure?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through Shopify Payments with SSL encryption. Your payment information is never stored on our servers.
When am I charged?
You are charged in full at the time of ordering. This triggers the start of your 30-day production window. If you choose Shop Pay Installments, your first payment is due at checkout and subsequent payments follow your selected schedule.
What if a part is missing or broken?
Contact us within 7 days of delivery with photos of the issue. We ship replacement parts free of charge. For structural or slate issues, we coordinate directly with the factory for a replacement shipment.
Do you offer a warranty?
Yes. All Blackwell tables come with a 1-year warranty covering manufacturing defects, structural issues, and slate integrity. Normal wear on felt, rubber cushions, and accessories is not covered. Contact us at any time and we will make it right.
How do I contact support?
You can reach us by email at contact@blackwellbilliards.com or via the chat on our website. We respond within 24 hours, 7 days a week. For urgent delivery issues, please include your order number and photos in your first message.